Some items are not eligible for return as per our return policy . This will be clearly mentioned on the product description page . Innerwear and Earrings are non- returnable items, unless defected. Skincare, Cosmetics and Perfumes are non-returnable items, unless defected.
To make it simple for our customers please find our return procedure below:
1.1 Initiate the return.
1.2 If items are accepted for return, our team will get in touch with you via email.
1.3 You can either drop the parcel to our delivery partners’ drop-off centre or request for a pick up option from your address.(Failed pick-up will result in an additional charge of 4.95 AUD)
1.4 Once we receive your item and if the return gets approved given it is in the original packaging, unused and properly sealed, we will initiate the refund for you. Your refund should reflect back into your account within 3-5 business days after refund initiation.
We will go through the whole return procedure with you via email if required. Refer to our refund and return policy
If any other questions feel free to contact us