ZERO VELVET TINT 02.JOYFUL

If your product is damaged, incorrect, or does not meet our quality standards, reach out to our team so we can fix the issue for you. Check out our return policy or contact our team. Devices come with their own warranty, so if you experience issues with a device or technology product — let us know right away!

Once your purchase is completed, you can view your order on your 'Orders' page. You will also receive a confirmation email with an Auspost tracking link when your parcel is carefully packaged and on its way to you.

We accept a wide variety of secure payment options for your convenience — from PayPal, Afterpay, Humm, Zip, Klarna to WeChat and Alipay.

We are an Australian company specializing in Korean cosmetics. Our mission is to connect you with quality products that help you look and feel your best. We welcome honest reviews and conduct our own research to recommend only the finest options.

Yes! If something is missing from our catalogue that you’ve been craving, we can custom order it for you. Reach out to our team or use the 'Request a Product' feature and we’ll do our best to source it.

To return an item, reach out to our team as soon as possible so we can evaluate your order. if the items are unopened or defective and the return is accepted — we’ll email you a return label. Print the label, tuck it into the original parcel bag, and drop off at your local Auspost. Refunds should reflect in your account within 3–5 business days after the parcel is accepted.

Once you request a return, the label is usually issued shortly. The entire process can take up to 7–10 days depending on your response and drop-off timing. After Auspost accepts the parcel, refunds process within 3–5 business days.

We carry a large catalogue, including rare items only we sell in Australia. When stock runs out, we order fresh stock directly from Seoul, which can add a few days to delivery. Our team will notify you of any delays, or you can email us for an updated ETA.

If you change your mind, contact us as soon as possible. If products are sealed and in the same condition as received, we can often accept a return. Note: change-of-mind returns may incur a delivery fee and are generally not accepted after 7 days post-delivery, except under unique circumstances.

If an item is broken in transit, damaged, leaking, or otherwise unusable, reach out to our team immediately. We’ll work with you to initiate a replacement or refund as soon as possible.

Have other questions? Contact our team and we’ll be happy to assist.